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How to take a screenshot or record a screencast?

When contacting technical support on a particular issue, you may often be required to take a screenshot of the problem or record a screencast (i.e. a video clip on which you perform actions leading to the problem).

This is more convenient and effective than trying to describe the actions that lead to the problem. Therefore, your problem will be solved much faster, if you do this before contacting technical support.

We recommend not to crop any parts of the screen in the screenshot or screencast. Especially the part, where we can see the page address (related to the question you are contacting support with) and your IPweb login. This information can be extremely useful in solving the issue.

How to take a screenshot on your phone or tablet

  1. Open the screen you need.
  2. A screenshot can be taken in different ways depending on the phone model:
    • Press the power and volume down buttons at the same time.
    • If you cannot take a screenshot this way, press and hold the power button for a few seconds, and then select "Screenshot".
    • If none of these methods work, try to find instructions on the device manufacturer's website.

How to take a screenshot on your computer

  1. Download and install the free LightShot program. Launch it, click "Print Screen", select the area on the screen that you need.
  2. Click on the icon with the image of a floppy disk and save the image on the computer.

How to record a screencast on your phone

  1. Swipe down twice from the top edge of the screen.
  2. Click on the "Screen Recording" icon.
    • You may need to scroll through the screen to find this icon.
    • If there is no icon, click Edit and drag the Screen Recording option to the Quick Settings panel.
  3. Select what you want to record and click the "Start" button. Recording will start after the countdown.
  4. To stop recording, swipe down from the top edge of the screen and tap on the notification with the video recording icon.

How to record a screencast on your computer

  1. Download and install the free Icecream Screen Recorder program.
  2. Go to the screen you need.
  3. Click "Record" > "Custom Zone" > Select a zone to record > Click "Record".

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I don't understand anything! Help :-(